Maintenance Contracts

As a user of an Aquanova bath the following plans are intended to bring to your attention the best way to maintain your bath in good condition and to protect and extend its longevity, increasing the return on your investment.

Abacus has developed these service plans to meet the needs of our whole customer base. These plans are designed to meet a wide range of requirements from a plan simply to maintain the bath in good basic working condition and conform to appropriate legal requirements (LOLER 1998) through to time monitored repairs meeting a variety of Key Performance Indicators. KPI’s can be agreed on a variety of measurable criteria; e.g. response time, time to fix, annual up time etc.

This facility follows a substantial investment in new resource and planning software in conjunction with a service vehicle tracking system and state of the art communications which allow us to plan for faster response to your needs.

As the manufacturer of your bath we are able to offer a unique range of services which, due to the modular construction of the bath, will extend the working life of the bath and provide a cost effective solution to protect your investment by offering the prospect of upgrading your bath to the latest specification.

 

  • Abacus Service Plans
  • Minimum
  • Minimum Plus Labour
  • Comprehensive

  • Abacus Service Plans

     

    There are three foundation plans, which can be added to or modified to personalise service cover to meet your individual needs.

    All new equipment may take a four year contract from the warranty expiration date with a reduction in cost of ten percent.

    Service contracts are established on an evergreen basis, renewed automatically to ensure that maintenance cover is always in place to comply with legal requirements where appropriate. You will receive notification two months in advance of your renewal date, allowing you time to opt out should you wish not to renew. Notice to terminate the contract is required one month prior to a renewal date.

  • Minimum Cover

     

    Recommended: Where the usage is relatively low and bathing facilities whilst important are not critical on a daily basis.

     

    Comprises:

    • One full service visit each year which will include one LOLER weight test if appropriate.

    • A further LOLER examination if appropriate at a six month interval from the service visit

    • All labour costs for the pre-planned service visit

    • All consumable parts cost for the pre-planned service visit

    • All travel costs covered to and from site for pre-planned service work

    • Discount off the list price on Engineer Call Out for repairs

    • Discount off the list price on Labour for repair work

    • Discount off the list price on Parts

    • Supply of a Certificate of Maintenance

    • Supply of LOLER Certificate where appropriate

    • Priority response to Contract Customers

    • Cover is available Monday – Friday 09:00 to 17:00 hours

  • Minimum Plus Labour Cover

     

    Recommended: Where the usage is regular and may be significant to the daily bathing process.

     

    Comprises:

    • One full service visit each year which will include one LOLER weight test if appropriate.

    • A further LOLER examination if appropriate at a six month interval from the service visit

    • All labour costs for the pre-planned service visit

    • All consumable parts cost for the pre-planned service visit

    • All travel costs covered to and from site for pre-planned service work

    • Discount off the list price on Engineer Call Out for repairs

    • All Labour costs for repair work

    • Discount off the list price on Parts

    • Supply of a Certificate of Maintenance

    • Supply of LOLER Certificate where appropriate

    • Priority response to Contract Customers

    • Cover is available Monday – Friday 09:00 to 17:00 hours

  • Comprehensive Cover

     

    Recommended: Where the bath has regular multiple daily usage. Although it may not be the only bathing facility its loss could compromise client or patient care.

     

    Comprises:

    • One full service visit each year which will include one LOLER weight test if appropriate.

    • A further LOLER examination if appropriate at a six month interval from the service visit

    • All labour costs for the pre-planned service visit

    • All consumable parts cost for the pre-planned service visit

    • All labour costs for both service and repair visits

    • All costs for parts required on both service and repair visits

    • All call out costs

    • All travel to and from site for the pre-planned service visit

    • Supply of a Certificate of Maintenance

    • Supply of LOLER Certificate where appropriate

    • Priority response to Contract Customers

    • Cover is available Monday – Friday 09:00 to 17:00 hours